一、课程简介 Brief Introduction
本课程是美国最大培训公司之一的阿拉莫公司的核心课程，是一套极具价值的思维工具。
针对各领域和职能部门不断面临的种种困扰，阿拉莫"领导者之剑"课程能提供强有力的方法来更加有效地处理这些问题。"突破思维技巧"教授的关键思维技巧，能帮助人们提出正确的问题,并集中思想解决关键问题。本课程提供一套颇有价值的思维工具，以完成并强化基本质量和持续完善技能。
Alamo's AdvantEdge workshop provides people with powerful processes to more effectively manage the issues that continually confront individuals. Critical Thinking Skill, which will be facilitated, can help people to ask the right questions and focus their thinking. The workshop offers a valuable set of tools to complement and enhance basic quality/continuous improvement techniques.
二、学员收获
? 关注关键目标，排除不确定因素的干扰；
Stay focused on key objectives
? 团队和个人能对无论复杂还是简单的问题、决策和计划，开展更快、更有效率的工作；
Work more quickly and effectively, in teams and individually, on complex and simple problems, decisions, and plans
? 基于事实（并不是猜测或假设）解决所关切事件，澄清错误信息；
Resolve concerns based on facts (not guesses or assumptions) and clarify missing information
? 找出不佳或良好表现的真实原因，确定解决方案和改进措施；
Devise solutions and improvements that address the real causes of performance
? 通过出色的风险管理，更加有效的实施解决方案和改进措施；
Implement solutions and improvements more effectively through better risk management
? 更加清晰地交流，更加有效地利用人力和时间
Communicate more clearly, utilize people and time more efficiently
三、授课对象
"突破思维技巧"课程适宜于执行官、经理、专业人员、发展团队成员，以及其他关键个人。如果小型团体作为整体参加课程，并进行实际问题的讨论，此项目的效应达到最佳水平
AdvantEdge is appropriate for executives, managers, professionals, improvement team members, and other key individual contributors. The program is most effective if small intact teams are available to work together on real world issues.
四、课程大纲
"突破思维技巧"课程分为四个模块：情景分析、原因分析、决策制定、计划分析。
AdvantEdge is presented in four modules: Root Cause Analysis, Decision Making, Plan Analysis, and Situation Review.
情景分析 Situation Review
为了采取有效措施，任何个人或团体必须确定其关注焦点，从而确立适当的优先顺序。由于在设定优先顺序时融合多种因素，状况回顾方法优于简单的排列图分析。
Situation Review is a process that goes beyond Pareto Analysis by incorporating multiple factors in setting priorities.
? 你关注的关键问题是什么？
What is the key point about your problem?
? 关注焦点可以区分、细化吗？
Can you separate and clarify the concerns?
? 在情境判断中排列解决问题的优先顺序是什么？
What is the suitable priority about the problem?
? 您怎样选择适当的思维技巧并确定最佳的解决办法？
How can you choose the right thinking skill to solve the problem?
? 案例分析 Cases study
原因分析 Root Cause Analysis
原因分析是一种强有力的推论方法。通过这种方法，团体或个人可以经由事实分析而不是凭感觉地找到原因，然后他们能够在事实基础上审核可能的原因。
A deductive approach, that enables a team or individual to find causes through factual analysis rather than brainstorming.
? 您所关注的问题与观察到的事实是什么？
What is wrong with what? And what are your observed facts?
? 比较的事实是什么？
What are the comparative facts?
? 如何辨别独特的差异与变化？
How to identify the differences and changes?
? 如何确定最佳的比较方法？
How to confirm the best method?
? 如何辨识及检测可能的原因？
How to find out and verify the likely causes?
? 案例分析 Cases study
决策制定 Decision Making
教授如何平衡、直接、有效地制定解决问题的方案。具体内容如下：
A straightforward set of questions that guide a team or individual to a more objective, balanced choice. Steps include:
? 您想决定什么？您决策的标准是什么？
What are the criteria of your decision?
? 清晰阐明决策目的
Clearly define the Decision Purpose
? 确定决策的标准，风险的评估、权衡
Establish the decision criteria, Identify and assess risk
? 预先审视潜在问题以及相应处理办法
Preview Potential Problems and how they can be managed
? 与标准相比较，您的替代方案是什么？
What is your backup solution compare to the criteria?
? 每一个替代方案中的潜在的问题与机会是什么？
What are the potential problems and opportunities in the backup solution?
? 做出决策 Make decision
? 案例分析 Case study
计划分析 Plan Analysis
计划分析是实现目标的必要手段，通过预先确定所必需的措施，可以防止问题的发生，既使真的出现问题，也可将其的风险控制在最低。同时，该方法也可帮助学员识别并利用可能出现的机会。
A process that helps to maximize success, by identifying necessary actions in advance that can prevent problems and limit damage if they do occur. The process also addresses the up-side potential of a plan or project, enabling participants to identify and capitalize on possible opportunities. Steps include:
? 希望的最终结果是什么？
What kind of result do you want to see?
? 计划中使用的标准或关键步骤是什么？
What are the criteria or the critical areas?
? 确定必要任务、职责及时限
Define necessary tasks, responsibilities, and timing
? 辨别潜在问题和机会
Identify potential problems and opportunities
? 发生问题的原因是什么？
What is the cause?
? 如何制定预防性和促进性行动措施？
How to develop the preventive and facilitative actions?
? 如何制定紧急性和利用性行动措施？
How to develop the contingent and exploitive actions?
? 案例分析 Case study
五、授课方式
内容讲授、小组交流分享、个案分组研讨、讲师示范、Q&A、教学DVD观摩、学员演练与讨论
Content present, group discussion, cases analysis, trainer’s demonstrating, Q&A, watching DVD, practice and debating
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